Reviews

We always strive to deliver the best of service to our clients. So we actively search for feedback from our customers to be able to improve in areas that we may have not met expectations.

If you have any feedback for our services, we would appreciate if you took the time to share it with us through our contact details:

Phone:+254795350292  (WhatsApp, button at the bottom left)

Email: customercare@petstore.co.ke

If you want to share your experience publicly, click on the ‘review us on G‘ button below, & help us serve you better.

Thank you for choosing PetStore!

Excellent
PetStore Kenya
Based on 163 reviews
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LYDIA APIYO
Best 👌 Customer service experience
Response from the owner:Hello LYDIA! We're so grateful for your glowing review. It's heartwarming to know you had an amazing experience with our customer service. We look forward to welcoming you back for more pet store adventures!
Fabio Vescovi
Very nice pet food, chakula ni tamu Sana kwa punda na paka wangu
Response from the owner:Hi there Fabio! Thanks a bunch for your wonderful feedback. We're delighted that your pets are enjoying our food. Looking forward to serving you and your furry friends again soon!
Rhys Chemjor
Response from the owner:Hi Rhys! We truly appreciate your fantastic rating! Your support is what keeps us going, and we’re excited to welcome you back to our store!
Sakina Abdulla
Response from the owner:Hello Sakina! Your stellar rating means the world to us! We're so grateful to have you as a valued customer and look forward to serving you again soon. 😊
Kennedy Waweru
They have a wide variety of products. The customer care team is very helpful, and they deliver products in a timely manner. Highly recommend for any newcomers. No notes. 10/10.
Response from the owner:Hello Kennedy! We're incredibly grateful for your kind words and generous rating. It warms our hearts knowing you're pleased with our products and customer service. We can't wait to welcome you back soon! 🐶
Alividza Peggy
Response from the owner:Hi there! Heartfelt thanks for your wonderful review! 😊 We're so glad you had a great experience with our store. Looking forward to your next visit. Have a fantastic day!
Farida Muhammed
Excellent pet store! The customer service is outstanding, and the staff are very helpful, understanding and patient. The store is clean, well-organized, and stocked with quality products.Amazing offers and sales!Definitely worth visiting….Highly recommend to all pet owners!
Response from the owner:Hello! We truly appreciate your awesome feedback and kind words 😊. It's so rewarding to hear that you enjoyed our customer service and quality products. We can't wait to have you back with your lovely pets. Thank you for spreading the love and recommending us to others!
Priya Gandhi Bhardwaj
Response from the owner:Hi there! We're delighted to see your perfect rating 🌟. It's fantastic to know you had a great experience at our store. We hope to welcome you and your furry friends back again soon!
Brian O'mwange
Best petshop
Response from the owner:Hey there! Your awesome feedback totally brightened our day 😊. We're so glad you enjoyed your experience with us. Can't wait to welcome you and your pets back at our store soon!
Stephen Maingi
Great customer service and delivery services.
Response from the owner:Hello Stephen! We're so happy to know you loved our customer and delivery services. Your kind feedback inspires us to keep giving our best. We look forward to serving you and your furry friends again soon!