About Us

At PetStore Kenya, we believe that pets are not just animals – they are family. They bring companionship, comfort, joy and unconditional love into our lives, and they deserve the very best care we can give them.

PetStore Kenya was born from a simple observation: caring for our cats and dogs in Kenya should be easier. Finding quality pet food, trusted products and your pet’s favourite brand can often be a challenge, especially when products are out of stock at local markets, shops or veterinary practices.

We set out to change that.

Our solution is simple: premium-quality pet food and pet-care products, conveniently available online and delivered directly to your door.

But our purpose goes beyond making pet shopping convenient. We want to create a better experience for pet parents while making a meaningful difference in the lives of animals, people and the communities around us.

Our Commitment to Pets

We are passionate about helping pet parents give their animals the nutrition, care and love they deserve. From everyday essentials to premium pet food, we carefully consider the products we offer because we understand that what goes into your pet matters.

Our goal is to provide:

• Quality products you can trust
• Convenient online shopping
• Reliable delivery to your doorstep
• Excellent customer service
• Great value for pet parents
• Knowledge and support to help pets live healthier, happier lives

We are constantly listening, learning and improving because our customers and their pets are at the heart of everything we do.

Our CSR: Giving Back Beyond Business

At PetStore Kenya, we believe that a responsible business should contribute to the community it serves. Our commitment to Corporate Social Responsibility (CSR) is an important part of who we are.

Supporting Animal Shelters

We have partnered with and supported animal shelters, providing much-needed food, supplies and assistance to abandoned, rescued and vulnerable animals. We also support vetted shelters across the country by helping build and improve facilities, including shelters, kennels, catteries and animal beds. Through this work, we help create safer, more comfortable environments and give animals a better chance at a second life.

We understand the incredible work shelters do every day, often with limited resources. Supporting these organisations allows us to play our part in giving vulnerable animals a second chance at a better life.

Supporting Sight Restoration

Our purpose extends beyond animals. We believe in creating positive change for people too.

Through our CSR initiatives and partnership with Lions SightFirst Eye Hospital , we have supported efforts to restore sight and improve the quality of life of people who were living with preventable or treatable visual impairment.

Our initiatives have helped people in communities including Naivasha and Kitui regain their sight, reconnect with their families and communities, and independence.

For us, these are more than CSR activities – they are opportunities to change lives.

People, Pets and Communities

Our journey has shown us that the bond between people and animals is powerful. Pets provide companionship, emotional support and unconditional love, while responsible businesses have the opportunity to support the communities in which they operate.

That is why we are committed to building a business that does more than sell pet products.

We want to make a difference.

Whether it is helping a pet parent find the right food, supporting a shelter caring for rescued animals, or contributing to initiatives that help someone regain their sight, every contribution matters.

Our Vision

Our vision is to become Kenya’s most trusted and convenient destination for pet care while building a brand that is recognized for compassion, quality and meaningful community impact.

We will continue to grow our range, improve our services, support animal welfare initiatives and identify new ways to make a positive difference in the communities we serve.

Because we believe that doing good should be part of doing business.

Use our Contact Us page to tell us what we’re doing right or what we can improve on.

‘Until one has loved an animal, a part of one’s soul remains unawakened.’   ~Anatole France

Thank you for being part of our journey.

PetStore Kenya – We Love Them As Much As You Do!