Reviews

We always strive to deliver the best of service to our clients. So we actively search for feedback from our customers to be able to improve in areas that we may have not met expectations.

If you have any feedback for our services, we would appreciate if you took the time to share it with us through our contact details:

Phone:+254795350292  (WhatsApp, button at the bottom left)

Email: customercare@petstore.co.ke

If you want to share your experience publicly, click on the ‘review us on G‘ button below, & help us serve you better.

Thank you for choosing PetStore!

Excellent
PetStore Kenya
Based on 151 reviews
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Neil Horn
Helpful staff and fair prices
Response from the owner:Hello Neil! 😊 We're so glad to hear that our team was helpful and that you found our prices fair! Your feedback brightened our day and we're eager to welcome you back soon.
John Charagu
Response from the owner:Hi John! 🌟 We're absolutely delighted by your 5-star rating. Your support means the world to us! We can't wait to help you find more amazing products for your pets during your next visit.
Caroline Wambui
Response from the owner:Hello Caroline! 😊 We truly appreciate your outstanding rating. It's wonderful to know you had a positive experience with us at PetStore Kenya. We're always here to assist with whatever you need for your furry friends. Looking forward to your next visit!
Linda Mwakugu
I visited the Spring Valley branch and was assisted by Acquilina, she was really awesome, she gave me dry food samples to try for my fussy eater cat which helped me alot to settle for a new brand that my cat loves. Thank you so much 😊 🙏
Response from the owner:Hi Linda, Thank you so much for your lovely feedback! We're so glad to hear that Acquilina was able to help you find the perfect food for your fussy eater she's truly a gem in our Spring Valley team. We'll be sure to pass on your kind words to her. Don't hesitate to reach out if you need anything else. Wishing you and your kitty all the best! 😊🐾
Mose Mary
Response from the owner:Thank you for the 4-star rating, Mose! 🌟 We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊 Team PetStore Kenya
Peter Mungai
Response from the owner:Thank you for the 4-star rating, Peter! 🌟 We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊 Team PetStore Kenya
Lifestyle
Superb Customer service, the order via WhatsApp qulck and efficient🥰
The food always premium❤️
Can't wait to order again😋
Response from the owner:Thank you so much for the amazing feedback! 🥰 We're so glad to hear that your WhatsApp customer journey experience was smooth, quick, and efficient, we truly aim to make every step as seamless and enjoyable as possible! It means the world to us that you love the quality of our food, we’re committed to offering only premium, nutritious options for your furry friends. We can’t wait to have you back for your next order, your support keeps us going! Give your pet a big hug from all of us at PetStore Kenya! 🐾 Team PetStore Kenya
Erastus Mundia
All quality Dog & cat food available at affordable prices
Response from the owner:Dear Erastus, Thank you for your kind words! We're thrilled to hear that you found our selection of dog and cat food to be both high-quality and affordable. Our goal is to make healthy and safe pet products more accessible to all pet owners. Your satisfaction is our priority, and we look forward to continuing to provide the best products for your furry friends!
Shivona Tavares
It was my first experience and very positive. They delivered very promptly. Many thanks
Response from the owner:Thank you so much, Shivona! We're delighted to hear your first experience with us was such a positive one. We truly appreciate your support and can’t wait to welcome you and your adorable furmily back again soon!
Bella Ochango
Response from the owner:Thank you for your rating! We appreciate your support and look forward to serving you again.