Reviews

We always strive to deliver the best of service to our clients. So we actively search for feedback from our customers to be able to improve in areas that we may have not met expectations.

If you have any feedback for our services, we would appreciate if you took the time to share it with us through our contact details:

Phone:+254795350292  (WhatsApp, button at the bottom left)

Email: customercare@petstore.co.ke

If you want to share your experience publicly, click on the ‘review us on G‘ button below, & help us serve you better.

Thank you for choosing PetStore!

Excellent
PetStore Kenya4.4
Based on 166 reviews
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LYDIA APIYO
6 months ago
Best 👌 Customer service experience
Response from the owner:Wow, what a wonderful review! 😄 We're so glad you enjoyed the customer service at our store. Your feedback means the world to us. We can’t wait to welcome you back soon!
Fabio Vescovi
6 months ago
Very nice pet food, chakula ni tamu Sana kwa punda na paka wangu
Response from the owner:Thank you so much for your kind words! 😊 We're happy to hear your pets are enjoying the food from our store. Your feedback really matters to us and we look forward to seeing you and your furry friends again soon!
Rhys Chemjor
6 months ago
Response from the owner:We truly appreciate your 5-star rating! It brightens our day knowing that you're satisfied with our offerings. We hope to continue serving you and your beloved pets with the best!
Sakina Abdulla
8 months ago
Response from the owner:We're truly grateful for your fantastic 5-star rating! Knowing that you've had a positive experience with us is so rewarding. Our team looks forward to welcoming both you and your pets again soon!
Kennedy Waweru
8 months ago
They have a wide variety of products. The customer care team is very helpful, and they deliver products in a timely manner. Highly recommend for any newcomers. No notes. 10/10.
Response from the owner:Thank you so much for your glowing feedback! We're delighted to hear that our variety and customer care left a positive impression on you. It's our pleasure to assist pet lovers like you, and your recommendation means the world to us. We can't wait to serve you again!
Alividza Peggy
8 months ago
Response from the owner:We deeply value your five-star rating! Knowing we met your expectations fills us with joy. Our goal is to provide a wonderful experience for pet enthusiasts, and your support is greatly appreciated. Looking forward to welcoming you back!
Farida Muhammed
9 months ago
Excellent pet store! The customer service is outstanding, and the staff are very helpful, understanding and patient. The store is clean, well-organized, and stocked with quality products.Amazing offers and sales!Definitely worth visiting….Highly recommend to all pet owners!
Response from the owner:We truly appreciate your fantastic review! It's wonderful to know that our team made such a positive impression. We're delighted you enjoyed our store's ambiance and offerings. Hope to see you and your furry friends again soon!
Priya Gandhi Bhardwaj
9 months ago
Response from the owner:We're so happy to receive this glowing rating! It's heartwarming that you had such a positive experience with us. Looking forward to having you visit again soon.
Brian O'mwange
9 months ago
Best petshop
Response from the owner:Thanks a ton for this wonderful review! We're delighted that you enjoyed our store. Hope to see you and your furry friends again soon!
Stephen Maingi
10 months ago
Great customer service and delivery services.
Response from the owner:We truly appreciate your lovely feedback! It's fantastic to know you were happy with our service. We'd love to welcome you back anytime in the future!